Update on Covid 19 - February 2021

Covid-19 –  Updated visiting arrangements for our care homes

February 2021 - well we are already nearly at the end of February and Spring is just around the corner with light at the end of the tunnel.  We will be adhering to the latest Government guidelines and look forward to allowing a nominated person for one to one visits from the week beginning the 8th March 2021.  There will be stringent infection control measures and you will need to continue to book visits as you have been doing with the "POD" visits and you will be tested before being allowed into the building, further information around this is being sent to all our relatives and residents.  We will also still be allowing POD visits and these will also still be on a booking system.

Thank you again for you continued support and encouragement over the last year and we look forward to seeing you all soon.  Stay well and stay Safe.

Update on testing

Our staff remain to have their PCR weekly test and also carry out the Lateral flow tests twice a week, with residents having theirs every 28 days in line with Government guidance.  If any tests for your loved one proves positive we will inform you as soon as possible.  This will mean that they will have to isolate for 14 days and will not be allowed out of their room in that period.  As you know this does prove more difficult with those with dementia and we endeavour to facilitate as much isolation as we can under the circumstances.

The Home Manager may have to cancel visits at short notice should we have an outbreak of COVID 19 in the home or if instructed by the Government or Public Health England but we will try to give you as much notice as possible. Please do not visit if you or any family member living in your home have any symptoms or have COVID 19.

New Admissions

We are continuing to accept new admissions into our homes and have robust admission procedures in place with all new admission being isolated for 14 days.  They are tested before admission whether they come from the community or the hospital and they must have a negative test result before admission.

Health and Safety

To ensure that we are keeping our residents and staff safe, our staff are wearing masks at all times and have access to hand washing stations throughout our homes. We have an extensive stock of PPE available in all homes and also extra stock at our head office in Gateshead.

If you have any questions, please feel free to contact the home or on the central email address accounts@exclusivecaregroup.co.uk

Choosing a Care Home for either yourself, a relative or a friend can be extremely difficult and stressful and we understand this. Our aim is to maintain and improve the quality of life and independence for each of our Residents.

We can assist and ease any concerns you may have. We have a selection of Care Homes throughout the North East which have all the amenities expected in a well-run organisation.

We offer the highest standards of care and accommodation and our care ranges from residential, nursing, dementia and Young Physically disabled. Our Home Managers have a wealth of experience and are highly qualified. They will arrange for you to have a full pre-admission assessment which will be person-centred to ensure we meet all your personal needs.